1. Agreement
These Terms of Service ("Terms") are an agreement between you and Hornbook Technologies ("we", "us", "our") for your use of the KhataPrime mobile app, website and related services (the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you use the Service for a shop, you confirm that you are authorised to accept these Terms on its behalf.
You must be at least 18 years old and able to enter a binding contract under Indian law to use the Service.
2. The Service
KhataPrime is a digital credit ledger (udhar khata) that helps shops record credit given to customers, collections received, advance balances and corrections, and produce statements and reports. It is a record-keeping tool. It is not an accounting, tax-filing, billing, inventory or payment system, and it does not move money between you and your customers.
We continuously improve the Service and may add, change or remove features. If we remove a feature that is central to your use, we will give reasonable notice where practical.
3. Your account
- Your account is set up using your mobile number and a PIN, either by you or with the help of our authorised field agent.
- Keep your PIN secret. You are responsible for all activity under your account. Tell us immediately if you believe it has been misused.
- Each account allows one active session at a time. Signing in on a new device signs out the previous one. Confirm that your entries have synced to our server before switching devices.
- Information you give us must be accurate and kept up to date.
4. Subscription & billing
- The Service is offered on a paid subscription. Current plans and prices are shown on our website or in the app and may include free trials or offers. Prices may be subject to applicable taxes.
- Subscriptions are prepaid for the chosen period (for example, one month or three months). We will remind you before your plan ends.
- After your due date you have a grace period of two calendar days with full use of the Service. If you have not renewed by then, access may be limited until you renew.
- Your records are never deleted because a subscription lapses. You can renew to regain full access, or ask us to help you export your data.
- Payments are processed by third-party payment providers. Fees already paid are non-refundable except where required by law or where we decide otherwise in a specific case, such as a duplicate charge.
- We may change prices for future periods with at least 15 days' notice. Changes do not affect a period you have already paid for.
5. Your data
The ledger, customer records and other content you enter ("Your Data") belong to you. You give us permission to host, store, process and display Your Data only as needed to provide, secure and support the Service for you. We do not sell Your Data and we do not use your customers' details for our own marketing.
You can request an export of Your Data at any time while your account exists. How we handle personal data is explained in our Privacy Policy.
6. Your responsibilities toward your customers
For data about your customers, you are responsible as the Data Fiduciary under the Digital Personal Data Protection Act, 2023. You agree to:
- Tell your customers that you keep their credit records digitally, and record only information you genuinely need (for example, name, photo, phone number and their dues);
- Take a customer's photo or phone number only with their agreement;
- Send statements, reminders and messages only to the right person, in a respectful manner, and in line with applicable laws on debt collection and communications;
- Correct or delete a customer's information when they reasonably ask you to, subject to your need to keep accurate financial records;
- Ensure that anyone you allow to use your account follows these Terms.
7. Acceptable use
You must not:
- Use the Service for any unlawful purpose, including recording fake debts, harassment, coercive recovery or fraud;
- Upload content that is unlawful, abusive or infringes anyone's rights;
- Try to access other shops' data, probe or break our security, or interfere with the Service;
- Copy, resell, reverse engineer or build a competing product from the Service, except as allowed by law;
- Share your login in a way that hides who made an entry, or use automated tools to overload the Service.
8. Records, statements & reports
Balances, statements and reports are calculated from the entries you record. They are only as complete and accurate as those entries. Reports show credit given and collections recorded in KhataPrime; they do not represent your total sales, cash income or profit. Please review entries before sharing statements and use the correction tools to fix mistakes — corrections are recorded rather than erased so your history stays explainable.
An internet connection is required to load your records and save entries to our server. Entries that have not reached the server may be lost if the app closes or restarts. Confirm that your entries have synced before closing the app.
Nothing in the Service is legal, tax, financial or accounting advice.
9. Intellectual property
The Service, including its software, design, logos and the KhataPrime name, belongs to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is in good standing. Feedback you give us may be used to improve the Service without obligation to you.
10. Suspension & closure
You may stop using the Service and ask us to close your account at any time. We may suspend or close an account that breaches these Terms, creates legal risk, or remains unpaid beyond the grace period, giving notice where reasonably possible. Before deleting data from a closed account, we will give you a reasonable opportunity to export it, unless law prevents us.
11. Disclaimers
We work hard to keep KhataPrime accurate, available and secure, but the Service is provided "as is" and "as available". To the extent permitted by law, we do not promise that it will be uninterrupted, error-free or suitable for every purpose. Network outages, device problems and third-party services such as WhatsApp or payment providers are outside our control.
12. Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential losses, lost profits, unrecovered dues or disputes between you and your customers. Our total liability for any claim relating to the Service is limited to the subscription fees you paid us in the three months before the claim arose. Nothing in these Terms limits liability that cannot be limited under law.
You agree to compensate us for losses arising from your breach of these Terms or your misuse of your customers' data.
13. Governing law & disputes
These Terms are governed by the laws of India. We will first try to resolve any dispute with you informally — please contact us. If it cannot be resolved, the courts at Ahmedabad, Gujarat will have exclusive jurisdiction.
We may update these Terms from time to time. We will post the new version here with a new date and tell you in the app about significant changes. Continuing to use the Service after changes take effect means you accept them.
14. Contact
Hornbook Technologies
Email: support@khataprime.com
Address: Gujarat, India